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Exchange Conditions

We do our best to provide you with the best possible online shopping experience.

Due to the fun nature of gift giving this Christmas season, we are happy to offer an Exchange if you return the item/s purchased before Jan 30, 2013.

 

EXCHANGE CONDITIONS

If you have ordered the wrong size or the wrong colour or have simply changed your mind, we are happy to exchange it for another item in our store as long as its returned to us via mail before Jan 30, 2013.

Please ensure that you include details of what you want to exchange it for - including the name of the item.

You will be responsible for the cost of returning the item to us. Please include a self addressed prepaid envelope or postage bag.

 

FAULTY ITEMS

All claims of fault must be made within 14 days of receiving the item. If your claim is accepted, we will either replace the item or simply give you a credit note.

Please note that credit notes can only be redeemed from our online store www.clutchjewels.com

After the 14 days grace period for repairs, accidental breaks, snags or crazy tangles however, you must pay for any labour time, materials needed for repair, and the shipping costs to and from your mailing address.

Please treat your Clutch Jewels with TLC, that's tender loving care pretty lady!  This means don't thrown them into the bottom of your purse and expect them to have a long life.  Treat your Jewels like you would your favorite high heels ie: if you don't protect your fav high heels or wear them with care they can get stained, your heel could break, or they will just start to look ratty very quickly.  Same idea with Jewels!!