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Order Terms & Conditions

Order Terms & Conditions:

  • Expect 2 -3 weeks for shipping.  Sometimes we can get your Jewels made and shipped quickly however you need to write us directly and tell us of your need for speed and if we can do it we will of course!  We can assist last minute Gifts or Bride Fashion emergencies!!
  • All requested colours, charms and findings are subject to change upon availability. 
  • Due to the organic nature of our Gemstones and other materials variations may occure in size, shape and colours of stones, but that makes Clutch Jewels so special and limited edition, in fact most of our jewels are One Of A Kind for this very reason!!
  • Due to the limited available quantity on the Vintage Findings in some Clutch Jewels Designs (ie: the antique brass flowers are truly vintage) we may not always be able to get the same flowers/findings for your order as seen in the photo because they are limited edition, however we will always find beautiful replacement pieces to make the necklace look as similar as possible as we put a ton of love into each Clutch Jewel.
  • Charms may vary depending on what we have in stock but they will always be charming!!
  • For wholesale orders our minimum order is $400.  Please contact us directly for a Wholesale Account Code
  • If you have need of size modifications for any of our jewels please inquire within.  The only thing to note is if there is need of more chain or materials than a charge may occur.
  • If you would like to request a particular colour or gemstone please inquire within.
  • For custom design work please inquire within.
  • If you are in the Vancouver area and you would like to book a bridal consultation in studio please direct inquiries to
  • If you have any concerns with your order please contact our customer service department within 7 business days of delivery and we will be happy to assist you.  Please see Exchange & Repair Policy for more info.