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Return Exchange Policy

Return Policy

Our goal is to ensure your 100% satisfaction. If you are not happy with your purchase for any reason, please contact us at mary@clutchdesigns.com as soon as possible.

Due to the organic nature of our Gemstones and other materials variations may occure in size, shape and colours of stones, but that makes Clutch Jewels so special and limited edition, in fact most of our jewels are One Of A Kind for this very reason!!

To return an item, pack the item(s) in its original condition and send it back to us within 14 days of your delivery. You will receive a refund to your credit card or PayPal account within 30 days of delivery. Please allow up to 1 billing cycle for the credit to post to your account. Original shipping and handling charges are nonrefundable. 

For items received after those timeframes, you will receive a Clutch Jewels credit for the current selling price of the items you are returning. Gifts received can be returned for an exchange of equal or lesser value. 

Note: Sale items or items purchased during a store-wide sale (including our instasales) may not be returned or exchanged. Extra charges may be added for shipping costs based on the item. We do not accept returns or refunds for customized orders.

Shipping

We ship items out within 3-5 weeks, from date of payment, unless otherwise noted in listing. 

If you need shipping or production time rushed, please contact us at mary@clutchdesigns.com

Payment 

Payments must be received within 5 days of purchase. We accept Paypal payments. Please note that payments must be cleared before an item is mailed out. 

Wholesale Inquiries

If you are interested in a wholesale purchase, please email us at mary@clutchdesigns.com with your boutique name and phone number, tax id, and boutique address, country and postal or zip code.